Refund & Cancellation Policy

This Policy applies to fees, if any, charged by the Company for access to ZyBill. It does not govern refunds between you and your customers on invoices you issue through the Service.

During launch, ZyBill may be offered without a published paid tariff. While paid checkout is not offered, there is no paid subscription to cancel or refund through this Policy. If paid plans are later enabled, this Policy will be updated together with commercial terms.

When paid plans exist, the plan name, price, billing interval, and taxes will be shown at checkout. Until then, this section is a framework only.

Once paid subscriptions are offered, you may cancel renewal through the account or billing flow we publish. Cancellation typically stops future charges; it does not by itself delete Business Account records.

Recurring paid plans, if introduced, may renew automatically until cancelled. Renewal terms will be stated at checkout.

No Company refund window (in days) is published. Do not assume a cooling-off refund for subscription fees until this Policy is updated with a configured window and paid plans are live. Nothing in this Policy limits rights available under applicable law.

If you are charged twice for the same published fee because of a technical error, contact us with payment references. We will investigate and, where the duplicate is confirmed, refund the extra amount or credit it, subject to payment-processor rules and applicable law.

Failed checkouts that do not result in a collected fee do not create a refund. If a fee was collected in error, we will work to reverse or refund it after verification.

Bank or UPI failures on your side are between you and your payment provider. Company subscription charges, once they exist, will be addressed using the processor’s records.

Promotional terms, if any, will be stated with the offer. Discounts do not create extra refund rights beyond that offer and applicable law.

GST or other taxes on Company subscription fees, when charged, will be shown at checkout. Tax invoices for those fees, if required, will follow applicable GST rules. Refund of tax components follows tax law and the payment provider, not a separate invented timetable.

When a refund is approved, timing depends on banks and payment processors. We do not publish a guaranteed number of days because it is not configured and is not fully in the Company’s control.

Unjustified chargebacks may lead to suspension of the Business Account. Contact us first so we can investigate.

Termination for User Policy violations does not automatically create a refund of unused time, except where applicable law requires a remedy.

Billing and refund queries:

• Phone: +91 95716 76766
• Office address: 14/86, Basement of Lenskart, Girdhar Marg, Malviya Nagar, Jaipur, Rajasthan 302017, India

Use the Contact page for general enquiries.